User Agreement

Last modified: November 01, 2022


1. General provisions

User Agreement (hereinafter referred to as the "Agreement") governs the relationship between Papacargo LLC (TIN 4253043965, OGRN 1184205024190) and Internet users who have accessed Papacargo (“Users”, “Visitors”, “you”), and also sets out the terms and conditions under which Papacargo grants you access to its website and mobile applications (hereinafter referred to as the "Platform").

Papacargo Company may amend this Agreement at any time to reflect changes in the technological and commercial environment, as well as to ensure compliance with applicable law and for other reasons. All changes are made to this Agreement, which is published on the Platform with the effective date and without prior notice, and the use of the Platform and Services is therefore offered on an "as is" basis, in the form and to the extent that they are made available by Papacargo on the date you contact the offered Services.

By visiting, browsing or using the Platform, you acknowledge that you have read, understood and accepted the terms of this Agreement. By accepting the terms of this Agreement, the User agrees to receive information, advertising and other types of mailings by means of any communication channels and undertakes not to make any claims and demands related to the implementation of such mailings.

You may use the Platform in accordance with the Agreement and the privacy policy. If you do not agree with them, you must stop using the Platform.

Headings are provided for convenience only and do not limit the object or scope of the relevant section.


2. Subject of the Agreement

Papacargo Limited Liability Company ("Papacargo" or "Papacargo company") offers a cargo, vehicles and plant hired search Platform, available on the Internet or in the form of a mobile application. The Platform is a web-based online platform for placing Requests, Ads and Routes that Users can submit and view.

The Platform allows all Visitors to view Requests, Routes and Ads.
You acknowledge that Papacargo is not a participant, arranger of a transaction, intermediary, agent, representative of any User/Visitor, beneficiary or other interested person in relation to transactions between Users/Visitors. Users/Visitors use the information posted on the Platform to enter into transactions at their own risk without the direct or indirect involvement or control of Papacargo.


3. Terms and definitions used in the Agreement

Platform - an online service (website), identified on the Internet using the domain name www.papacargo.com  and all the subdomains, which name has the name of the main domain www.papacargo.com, as well as mobile applications. The Platform also includes derivative versions of the website, including websites and applications accessed via mobile phones, tablets or other devices.

Administration - employees of the Papacargo Company, as well as persons duly authorized to manage the Platform and provide the Company"s Services to Users within the framework of the use of the Platform by the latter.

Visitor - any individual or legal entity located on any page of the Platform.

Registration - filling in a special form on the Platform, which entails the acceptance of additional conditions not specified in this Agreement.

Account - the aggregate of all available information about the person registered on the Platform: login and password to enter the Platform specified during registration, as well as any other information placed by it on the Platform. An Account is created when registering on the Platform and is an integral part of the Platform. When creating an Account, it is assigned a unique "ID" number.

User - a visitor registered on the Platform who has accepted the terms of this Agreement and the data privacy provisions.

Customer - the user, who intends to transport the cargo legally owned by him or her.

Carrier or Executor (hereinafter referred to as the Carrier) - the user, who is able to offer his price offers upon the request, to place his Routes and Ads.

Request - a form for submitting information in which the Customer independently places specific data on the cargo, conditions of its transportation (date, time, volume, etc.), points of its collection and unloading.

Ad - a form for submitting information in which the Carrier independently places information about plant hired for a certain period in accordance with the established Tariff.

Receipt of contact - receipt by the Customer of the Carrier"s contact by means of payment of the set Tariff.

Route - points of collection/delivery of cargo placed by the Carrier and expected dates of passage of those points

Services - all Services provided by Papacargo through the Platform.

Tariff - the current system list of Services with prices and terms, interacting on the Platform

Moderation - a review by the moderator of the information placed by the User on the Platform (or planned to be placed - the Premoderation) for its compliance with the provisions of this User Agreement, as well as correction and/or removal of information from the Platform with or without notice to the User. Moderation is not the responsibility of the Papacargo Company.

Account currency - the currency of the payment card or account from which you pay for the Platform services.
Processing currency - the currency in which you are charged for the Platform services at the set tariffs.
Displayed currency - the currency that you select to view the cost of the Platform services.


4. Signing up for the Platform and creating an Account

4.1 Conditions of registration on the Platform

The Platform can only be used by persons who have reached the age of 18 years (or who have reached a different majority age, depending on the rules established in your country or region). By accessing the Platform, using the Services and registering your Account, you represent and guarantee that you are 18 years of age or older and have all the rights and authority necessary to enter into transactions, perform financial transactions and comply with the terms of this Agreement, including being a legal person.

Papacargo may at any time require you to provide information and documents evidencing the rights and authority as described above.

4.2 Creating an Account (registration)

The ability to submit Requests, Routes and Ads, and also Price offers is available upon registration and Account creation. For this purpose it is necessary to fill in all mandatory fields of the registration form and to familiarize with the text of this User Agreement and Data Privacy Policy, and accept them. When registering, you must confirm your mobile phone number.

By creating your Account, you agree to provide accurate and reliable information and to update it in a timely manner, either by yourself or by notifying Papacargo in order to ensure that it is up to date and accurate throughout the term of your contractual relationship with Papacargo.

The Account may not be sold, bought, transferred, or used in any way that renders it unusable to the User who created the Account. Registration on behalf of another person is prohibited.

If you register as a legal entity, you confirm that you have the right to represent that entity, i.e. you are an authorized employee of the legal entity, his representative under a power of attorney.

You agree that you will keep the password selected when you create your Account confidential and that you will not share it with third parties. Unless the User proves otherwise, any actions performed with the use of his Account shall be deemed to have been performed by him directly. The User is exclusively responsible for the use of his Account by third parties. The Administration shall not be liable for losses caused to the User as a result of disclosure of the User"s data to third parties, as well as for receipt of the login and password by third parties not through the fault of the Administration, in particular, in connection with the actions of third parties, including persons providing hosting services for the Platform.

We cannot guarantee that all information provided by Users on the Platform is correct. Be careful when making transactions.

It is forbidden to use the same phone number in Ads placed in different Accounts.

4.3 Account deletion and recovery

You can delete your Account through the "My data" section of your profile.

When you re-register using the same phone number, your rating (reviews about you from other users) will be restored. At the same time, the Requests, Ads, Routes and other information that you previously created will not be restored.

4.4 Verification

Papacargo may (but is not obliged to) verify some of the data specified by the User in the Account and request supporting documentation in order to ensure transparency, improve trust or prevent/detect fraud. The Administration independently determines the means of verification. The User must pass the verification procedure within five (5) working days from the date of receipt of the corresponding request from the Administration. If the User fails to provide or provides false or incomplete information, the Administration has the right to temporarily or permanently restrict access to the Account.

The fact of successful verification by the User does not mean a guarantee of the accuracy and relevance of the information specified by the User in the Account, Requests or Ads, or a recommendation to other Users to make transactions with him. Information about the fact of successful verification can be used to receive marks that increase the credibility of the Account (for example, the "Documents verified" badge and others). This information is for reference only.


5. Using the Platform

5.1 Placement of information

It is forbidden to place Request and Ads, the purpose or subject of which is: providing and receiving money loans, attracting Users to third parties, advertising goods and services, erotic services, adult content, boosting or changing site statistics, ordering mailing lists, narcotic drugs, psychotropic substances, gambling, stock exchanges, financial pyramids and other services and goods limited in circulation according to the relevant legislation.

When bidding on a Request, adding a Route and/or an Ad to the Platform, the User confirms that he is the owner of the indicated vehicle and will be able to provide photo / video evidence at the request of the Administration.

Papacargo reserves the right, in its sole discretion and without prior notice, to refuse to publish the Request, Route or Ad or to remove it if them does not comply with the terms of this Agreement and/or contains information that is inappropriate or is likely to be harmful to Papacargo's image, its Platform or the Services provided through the Platform.

The User acknowledges and confirms that the criteria for the classification and ordering of his Requests, Routes and Ads among other Requests and Routes and Ads are set by Papacargo unilaterally.

The Carrier acknowledges that vehicle/equipment information is posted only in relation to vehicles/equipment that the Carrier owns or has been given express permission from the owner of the respective vehicle/equipment to use.

5.2 Posting messages

Users have the opportunity to post messages in the Requests to discuss issues and clarify Transportation details. Dialogues are open for viewing by all Visitors. However, you accept that the following messages are not allowed to be posted on the Platform:
- containing any contact information (phone numbers, e-mail addresses, telegram, ICQ, skype, facebook, Instagram, contact, etc.);
- that insult or condemn the actions of other Users of the Platform;
- containing obscene vocabulary;
- containing links to other sites, except for links to photos or more detailed descriptions of the goods;
- which are not directly related to this Transportation Request;
- using CAPITAL letters;
- which in one way or another may violate the applicable laws, international law, rights and legitimate interests of third parties (including the Users of the Platform themselves).
It is forbidden to place contact information and/or other information that allows to identify the User in the fields not intended for that purpose.

Any User of the Platform may inform the Administration about incorrect comments of another User, if he believes that this message violates the rules of this Agreement.

The administration has the right to check, scan, analyze, moderate, store messages that you, as Users, send to each other on our Platform for fraud prevention, improvement of service quality, customer support, the performance of agreements with Users. For example, to prevent circumvention of our payment system, we may scan and analyze messages sent through our Platform to see if they contain any contact information or links to other websites.

5.3 Feedback system

Papacargo encourages feedback on Customers and Carriers.

The following feedbacks are not permitted for publication:
- containing any contact information (names, phone numbers, addresses, email, etc.);
- containing links to third party sites;
- with obscene words, insulting anyone.
By posting your feedback, you grant Papacargo a full, perpetual, royalty-free, irrevocable and transferable right to all content posted, including your name.

You acknowledge and agree that the Administration reserves the right to translate as well as the right to refuse to publish a feedback, or to Moderate them if such feedback violates the rules of this user agreement.


6. Obligations of the parties

6.1 Obligations of all Platform Visitors and Users

You will need to keep track of changes to this Agreement and other documents that define the legal framework for the operation of the Platform. If you do not agree with the amendments made to this Agreement (new version of the Agreement), you shall immediately refuse to use the Platform, stop any use of materials (information) and functions (services) of the Platform. Failure to comply with this obligation will result in liability and all negative consequences being borne solely by the User/Visitor.

You agree that you are solely responsible for compliance with all laws, obligations and regulations of the country of placement of the Request/Ads and international law governing your use of the Platform.

You assume sole responsibility for all actions taken by you on the Platform. All responsibility for the choice of the Carrier lies with the Customer/Visitor, all responsibility for the choice of the Customer lies with the Carrier, the terms of the Deal are established jointly by the Customer/Visitor and the Carrier.

Users are only allowed to post links to the Platform if the Company"s logo and name are not altered or distorted, if false or misleading information about the Platform and the Company is not posted, if the link to the Company is not an indication that we endorse a particular site or product, or if the link is intended to be stolen or copied from any Papacargo intellectual property. Otherwise, the User who places a link or the owner of the resource on which it was placed shall fully compensate for any loss or damage that may have been caused to Papacargo in the course of violating the terms of this Agreement.

You acknowledge and agree that responsibility for the accuracy of information and the fulfillment of related obligations lies entirely with the persons who have placed Requests, Routes and Ads on the Platform.

Papacargo acts as an online platform where Customers have the opportunity at their own risk and under their own responsibility to place Requests to an unlimited circle of persons. Carriers have the opportunity, at their own risk and under their own responsibility, to place Price Offers for Requests, to place Routes and Ads to an unlimited circle of persons, and Customers/Visitors may accept such proposals at their own discretion and responsibility. Papacargo does not provide transportation services and does not perform the functions of the Customer, Carrier. Papacargo"s functions are limited to providing access to the Platform.

You agree and accept that during the use of the Platform and during transportation the following is prohibited:

- to send to Papacargo (while creating and updating the Account) and other Users false and misleading information, as well as information of a malicious or fraudulent nature;

- to use automated scripts (programs) to collect information or interact with the Platform;

- to send/post spam (mass mailing of commercial, political and other types of advertising or other types of messages (information) to persons who did not express their desire to receive them) to the Platform Users by any possible means (a form of message sending, email, etc.);

- to upload, store, publish, distribute and provide access or otherwise use any information that: contains threats, aggression, discredits, insults, disgraces the honor and dignity or business reputation, or violates the privacy of other Users or third parties; violates the rights of under-age persons; is harmful, defamatory, discriminatory, threatening, vulgar or obscene, violent or harassing; contains pornographic images and texts or scenes of a sexual nature involving minors; contains scenes of inhumane treatment of animals; contains a description of the means and methods of suicide and any incitement to commit it; propagandizes and/or facilitates incitement to violence, racial, religious, ethnic hatred or enmity; propagandizes fascism or ideology of racial superiority; contains extremist materials; propagandizes criminal activity or contains advice, instructions or manuals on committing criminal acts; contains information on limited access, including, but not limited to, state and commercial secrets, information on private life; contains advertising or describes the attractiveness of the use of narcotic substances, including "digital drugs" (sound files that affect the human brain through binaural rhythms), information about the distribution of drugs, recipes for their manufacture and tips on how to use them, contains fraudulent information, and also violates other rights and interests of citizens and legal entities or the requirements of legislation;

- to perform actions that may be considered as criminal offenses, such as bribery, bribetaking, as well as actions violating the requirements of the legislation of the country of placement and/or fulfillment of the Request and international anti-money laundering acts;

- to resell, use, copy, and monitor (for example, by using software agents such as "Spider" and "Scraper"), display, download, and reproduce any content or information, software, products, or services available on the Platform for any competitive purpose or activity;

- to publish on the Platform materials (information), including video, photo, audio, audio-visual materials, computer programs, and hardware, which may be technically harmful, including computer viruses, "logical bombs" and other harmful components;

- to create "frames", "mirrors" or other partial or complete copies of any part of the Platform for posting on another site without our consent in writing;

- to violate the rights and image of Papacargo and any third party rights anywhere in the world, including intellectual property rights, trademarks (service marks), production secrets (know-how) and trade secrets. In the event that Papacargo receives claims from any right holders about the User"s violation of the rights to use the materials (information) posted on the site, as well as about the violation of other rights of other users or third parties, the User undertakes to settle those claims independently and at his own expense;

- to carry out illegal collection and processing of personal data of other persons;

- to attempt to gain unauthorized access to the Platform, any linked sites, other accounts, computer systems or networks connected to the site through hacking, password collection or any other method;

- to take actions that, in our opinion, imposes or may impose an unreasonable or disproportionately large load on our infrastructure;

- to attempt to bypass the payment system on the Platform, in particular by providing its contact details to another User for the performance of the Transportation without prior payment of the Tariff;

- to do anything else that may harm the Platform, Papacargo and Its employees, Papacargo"s reputation, or otherwise have a negative impact.

In the event that this is necessary, you will fulfill all obligations to pay taxes, in accordance with the requirements of the country of your permanent residence.

6.2 Obligations of Carriers

Also, by using the Platform as a Carrier, you agree to the following:

- to have a valid driver"s license;

- to have an insurance policy for the vehicle, providing for liability insurance to third parties and / or all the necessary documents for the implementation of the services provided;

- to cooperate with Papacargo and the Customer in the event of a request for a driver"s license, car registration documents, insurance policy, diagnostic card or any other document confirming your right to use the vehicle as a driver;

- in case of delay, change of time or cancellation of Transportation, you shall immediately inform the Customer;

- in the event of a cross-border Transportation, to carry and, if necessary, to display to the Customer or any authorized border control officer, documents proving your identity and your right to make the crossing;

- to provide the possibility of communication with the Customer by means of phone on the number redeemed by the Customer;

6.3 Obligations of Customers

Also, by using the Platform as a Customer, you undertake:

- the Carrier shall be immediately informed in case of delay, change of time or cancellation of the Transport;

- upon request by Papacargo or the Carrier, you are obliged to present your passport or any other proof of identity and proof of ownership for the goods;

- not to transport items, goods, substances or animals the Transportation or possession of which is illegal;

- in the event of cross-border Transportation, to carry and, if necessary, to display to the Carrier or any authorized border control officer, your identity documents, proof of ownership for the goods and proof of your right to make the crossing.


7. Papacargo Limits of liability

Papacargo makes every effort to ensure that the Platform is available 24 hours a day, 7 days a week and guarantees that it will take all measures in its power to resume use of the Platform. However, in cases where the User/Visitor is unable to access the Platform or its individual services for reasons beyond the control of the Administration or beyond its control, the Company shall not be liable for any loss (damage, loss of profit) which, in the opinion of the User/Visitor of the Platform, has arisen on its side due to Papacargo"s failure to provide access to the Platform or its individual services.

Papacargo does not guarantee that the Platform will operate without errors or interruption, that defects will be corrected or that the Platform and/or its servers will be free of viruses and/or other harmful components. Papacargo does not warrant or make any representations as to the suitability, availability, accuracy, reliability, completeness or timeliness of the material of any kind set forth on the Platform for any purpose whatsoever, including software, products, services, information, text and associated graphic content.

Access to the Platform may be temporarily restricted without prior notice due to maintenance, unforeseen technical errors, database migration or upgrades, network interruptions or limitations or other reasons. In addition, Papacargo reserves the right to modify or suspend the Platform or its functions, in whole or in part, at its sole discretion, temporarily or permanently.

Papacargo Company shall not be held responsible for any failure caused by server errors, misdirected or diverted data transmissions, failure to connect to the Internet, interruption of transmission or receipt of a contact, any computer virus or other technical defect, whether man-made or technical.

Papacargo does not control the behaviour of Users and V isitors to the Platform, and does not own, operate, supply or operate the vehicles mentioned in the Requests, Ads and Routes. Papacargo does not offer Transportation through the Platform. Papacargo is not a Carrier.

Papacargo, as an online site, is not responsible for the quality and efficiency of the transportation of goods, for the provision by the Customer or the Carrier of incorrect information in the Request, Route, Ad; cancellation or alteration of the transportation; loss or damage of cargo; quality of equipment rental services; non-payment by the Customer of the agreed price; User"s behavior during, before and after the transportation.

Papacargo does not guarantee that the message or notification sent through the Platform will reach its destination and be received and read by the User. Similarly, there is no guarantee that the person identified as the sender or receiver of the communication or notice actually corresponds to the person who sent or received the communication or notice.

The functionality of the Platform may be changed, supplemented or terminated at any time without prior notice to Users. The use of the Platform is offered "as is", i.e. in the form and to the extent that Papacargo provides the functionality of the Platform at the time of accessing them.

To the extent permitted by applicable law, under no circumstances Papacargo, including the respective officers, Directors, employees, representatives, subsidiaries, affiliates, distributors, suppliers, licensors, agents, and other persons involved in creating, supporting, promoting or other job with the website and its content (collectively, the "Parties involved"), shall not be liable to any individual or entity for any direct, indirect, incidental, special, collateral, compensation, consequential or punitive damages, including: (1) loss of business, loss of profits, loss of revenue, non-receipt of an request, loss or damage to business reputation, inconvenience, stress, harm, loss of request, interruption of business, loss of data or other intangible damage; (2) your inability to use the Platform, unauthorized use of the Platform, delay, operation or improper Platform operation; (3) unauthorized access to your private information, its theft or transfer; (4) provision or failure to provide any service; (5) any transactions initiated through the Platform; (6) any damage to property, including damage to your computer or computer system caused by viruses or other harmful components, in the course of or as a result of accessing or using the Platform or any site to which the Platform provides hyperlinks; (7) damage otherwise arising from the use of the Platform, any use, delay or inability to use the Platform, or the use of any information, products or services obtained through the Platform; (8) any physical damage, death, damage to property or other damage occurring in the course of transportation and/or performance of works; (9) any loss caused by force majeure. The limitation of liability applies regardless of the form of action, whether based on Agreement, wrongdoing, negligence, direct or other liability, even if the party covered by the law has been warned of the possibility of such harm.

Force majeure is an event independent of the will of the parties involved. Such events include natural disasters, weather conditions, fires, nuclear accidents, electromagnetic impulses, terrorist acts, riots, wars, attacks or raids accompanied by arson, riots, insurrections, hostilities of any kind, labor disputes, lockouts, strikes, shortages, government actions or restrictions, theft, bankruptcy, equipment failures, network outages, failures of the Internet or communication systems, quarantines, epidemics, pandemics and so on.

You agree to indemnify, hold harmless and defend Papacargo, its subsidiaries and other affiliates, as well as their partners, payment service providers and other third parties from any liability, damage or loss, including legal fees and expenses, that they may incur as a result of (1) your violation or non-compliance with any law or any provision of this document, (2) any act or omission on your part, or (3) any legal dispute or litigation arising out of your act, inactivity or omission. If you use the Platform on behalf of or on behalf of a third party ("Third Party"), such as a family member or accompanying person, you are responsible for any errors in the accuracy of the information provided in connection with such use. In addition, you shall notify a third party of all applicable terms and conditions. Each Customer using the Platform in the name of or on behalf of a third party agrees to indemnify and hold Papacargo harmless from any liability, damage, loss, claim or lawsuit (including defense costs) for the failure or improper performance of the obligations of the third party or user as described above.


8. Blocking of Account, Requests, Ads

You accept and agree that if you violate those terms of use, and if Papacargo has reason to believe that it has a need to ensure its own safety, protect the moral and ethical principles of the company, Users and third parties, as well as the need to prevent fraud or investigation, Papacargo reserves the right to immediately terminate the contractual relationship with you without prior notice and/or restrict your access to and use of the Platform, and/or permanently or temporarily block your Account, and/or impose a fine in the amount of actual damages and/or lost revenue of the Company.

The Administration reserves the right to unilaterally block your Account and terminate the contractual relationship if you receive negative feedback and / or complaints from other Users.

The Administration reserves the right to unilaterally block your Requests, Ads in case of complaints from other Users and / or in case of violation of the rules of this Agreement by you.

If necessary, you will be notified of the measures taken to ensure that you have the opportunity to provide the necessary explanations to Papacargo. The final decision on whether or not to take action is at Papacargo"s sole discretion.


9. Personal data

The User hereby confirms that by posting their personal data in their Account, they acknowledge and agree that the relevant data is publicly available.

The Administration does not rule out that as a result of the Platform malfunction, virus or hacker attack, technical malfunctions and other circumstances the User"s personal data may become available to other persons. The User hereby agrees that he will not make any claims against Papacargo in this regard, given that he made his personal data publicly available.
By virtue of this Agreement, the User unconditionally agrees to the inclusion of his personal data on the Platform:

- providing personal data to an unlimited number of persons through the Platform;

- with the processing of personal data by the Administration;

- using personal data in the rating;

- other actions of the Administration with regard to such data in relation to the operation of the Platform.

By posting his personal data on the Platform, the User confirms that he does so voluntarily and that he voluntarily submits his data to the Administration for processing. If the User does not agree with the above-mentioned conditions, they must not register on the Platform or shall immediately stop using it.

Processing of personal data of the User by the Administration is carried out for the purpose of functioning of the Platform and cannot cause any negative consequences for the User. The Administration is not responsible for the use of personal data of the User by other persons.
For more information, please see our privacy policy.


10. Intellectual property

10.1 Content published by Papacargo

Papacargo is the sole owner of all intellectual property rights relating to the Platform, its Services, content (in particular, texts, images, designs, logos, video and audio files, data, graphics), as well as software and databases that support the Platform operation. All content of the Platform is protected by copyright law.

Papacargo grants you the non-exclusive, personal, non-transferable right to use the Platform and Services for your personal use, in full compliance with the goals of the Platform and Services.

The User agrees that he does not obtain any right of ownership or profit from the use of the Company"s trademark "papacargo" under this Agreement or otherwise.

The following is prohibited without the prior written permission of Papacargo:

- reproduction, modification, adaptation, publication, transmission, distribution, sale, public presentation, creation of derivative works, copying or any other way of using any part of the Platform content, Services and content in whole or in part;

- decompilation and reverse engineering of the Platform or the Services, subject to the exceptions provided by the current legal documents;

- extracting (in particular, using data collection robots and other similar data collection tools) a significant portion of the Platform"s data, or attempting to retrieve such data.

In the case of any authorized copying, re-distribution or publication of copyrighted material, no modification or deletion of copyright attributes, trademark designations or copyright markings shall be permitted. You acknowledge that you do not acquire any proprietary rights by downloading copyrighted material.

Papacargo may provide hypertext links to other sites operated by others. By using such a link, you acknowledge that you are leaving our Platform and continuing to access another site at your own risk.

Papacargo assumes no responsibility for copyrighted material provided by third parties or for any infringement of intellectual property rights by such third parties.

10.2 Content posted by you on the Platform

In order to enable the Services to be provided and to ensure that the platform is fit for Purpose, you grant Papacargo a non-exclusive license to use the content and data sent as part of your use of the Services (hereinafter referred to as "User Content").

In order to enable Papacargo to distribute via digital channels and data Protocol (in particular the Internet and mobile network), and to provide the Platform content to the public, you grant Papacargo (worldwide and for the duration of your contractual relationship with the Papacargo) the right to reproduce, present, adapt and translate your user content under the following conditions:

- you grant Papacargo the right to reproduce, in whole or in part, your user-generated content on all digital media currently known or to be created subsequently (in particular, on the server, hard disk, flash memory card and any other similar media), in any format and by any processes now known or to be created subsequently, to the extent necessary to perform the storage, backup, transmission and uploading required for the operation of the Platform or provision of Services;

- you grant Papacargo the right to adapt and translate your user-generated content and to reproduce adapted content on digital media that is currently known or will be created subsequently, as described in the clause above, in order to provide the Services, in particular in different languages. This right includes, in particular, the possibility of modifying the user-generated content to take into account your personal non-property rights, to ensure compliance with the Platform"s graphic scheme and/or to ensure technical compatibility with regard to the publication of content by means of the Platform.


11. Dispute settlement

In case of disputes between the User and the Administration, the Parties shall take all measures to resolve them through negotiations and use of the complaint procedure.

The complaint procedure for dispute resolution between the Parties shall be mandatory. Claims of the Users shall be accepted and considered by the Administration only in writing and in the manner prescribed by this Agreement and the laws of the Russian Federation. The User shall send a written claim by registered mail to the location of the Administration.

If the answer to the written claim is not received within thirty (30) calendar days from the date of receipt of the registered letter by the other Party, the complaint procedure shall be deemed to be observed and the Party shall have the right to appeal to the court.

The administration sends the answer to the written claim also by registered mail. From the moment of receipt of a written reply to his claim, the User is obliged to send a written claim by registered mail again, taking into account the response to his initial claim.

The Administration has the right to review the repeated claim within thirty (30) calendar days from the date of its receipt.

If within forty-five (45) calendar days the User, who has sent a repeated claim, does not receive a response, or receives a response that does not satisfy him, or does not eliminate the reasons that caused the conflict, he has the right to appeal to the court.

In order to resolve technical issues related to the determination of the User"s guilt as a result of his illegal actions while using the Internet and the Platform in particular, the Administration shall be entitled to independently engage competent organizations as experts. If the fault of the User is established, the latter shall be obliged to reimburse the expertise costs.

In the event of failure to reach an Agreement between the Parties by negotiation and in compliance with the claim procedure, the dispute arising from this Agreement shall be subject to consideration in the Arbitration Court of Kemerovo, or in the court of general jurisdiction at the location of Papacargo Company.

For your convenience, the Platform, the User Agreement, the Privacy Policy and the Offer are provided in different languages and in different local versions (which in some cases can be identified by different top-level domain names), but they are originally written in Russian.

In the event of conflicts between the Russian-language version and the translated version, unless otherwise expressly prohibited by local law, the Russian-language version of the User Agreement and privacy provisions shall prevail.

The terms of the Agreement are deemed to be based on a severable Agreement. In the event that any provision is held invalid or unenforceable, such provision will nevertheless apply to the fullest extent permitted by applicable law, and such determination will not affect the validity or enforceability of the other provisions in any way. An invalid or unenforceable provision will be replaced by a provision that most closely matches the intent of the original provision.


12. Entry of Agreement into force and other provisions

The provisions of sections 4, 5, 8, 9, 11 of the Agreement apply to the Users of the Platform. All other provisions apply to all Platform Visitors, regardless of registration and authorization. When there is no charge for using the Platform, consumer protection laws do not apply to the relationship between Papacargo and Users/Visitors.

The Agreement comes into force for Users from the moment of registration on the Platform, for Visitors - from the moment of performing any actions on the Platform.

The Agreement with the User/Visitor is concluded for an indefinite period of time and is valid until the latter terminates the use of the Platform.

The Agreement currently published has great legal force and supersedes previous versions of the Agreement.

Issues not regulated by the Agreement and the documents specified in the Agreement shall be resolved in accordance with the laws of the Russian Federation.

If you have any questions, you can contact Papacargo LLC by e-mail: support@papacargo.com